This Privacy Statement describes how we collect and use your information and gives you choices as to how we use it. We suggest that you review this Privacy Statement periodically as we may update it from time to time.
Every time you visit our website, we automatically collect your Internet service provider’s address, the Web page from which you came, and a record of your activity on our site.
When you purchase from Eddie Bauer or request a catalog, we collect information that you volunteer such as your name, email address, postal address, phone number and other information necessary to process your order or send you the catalog.
The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our websites and products, and provide you with marketing information.
The information you supply to us is added to our customer database. You may receive periodic mailings or telephone calls from us about new products and services, discounts, special promotions or upcoming events. If you do not want to receive such mailings or telephone calls from us, please contact us: info@sbsmokehouse.com
We occasionally provide your personally-identifiable information, including your name, address, email address, as well as a record of any transactions you conduct on our website or offline with us with a third-party advertising partner and its service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you are online. Our advertising partner will make the data we provide it anonymous. To opt out of the online advertisements provided directly by Santa Barbara Smokehous, contact us at info@sbsmokehouse.com If you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.
In some cases we may provide your name and address to a select group of companies whose products you may find of interest. If you do not want us to share this information with these companies, we can add your name to our “do-not-share” list; info@sbsmokehouse.com
We periodically send you email about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future, please contact us at info@sbsmokehouse.com . Please note: In order to process your purchases we may send you a confirmation email or we may contact you by mail or telephone if we have questions about your order.
In some instances, we use third party companies to help us provide our products and services to you, to assist us in managing customer information, to fulfill promotions and to communicate with you. Some of these companies are given access to some or all of the information you provide to us, and some may use cookies on our behalf. These companies are contractually-restricted from using your information in any manner other than in helping us to provide you with the products and services available from Santa Barbara Smokehouse.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.
We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you so you can feel comfortable and secure when shopping. We use industry-standard encryption technologies when transferring and receiving your personal information. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. If you do not see one of these icons, please contact us to complete your transaction over the phone by calling 1-805-966-9796.
As our guarantee states “Every item we sell will give you complete satisfaction or you may return it for a full refund” You can follow one of our three simple ways to return.
Return the Order Summary form and include it with your returned item. We will send the new item out to you and we will pay for the shipping.
To receive your exchange item even faster, simply place your new order at 1-805-966-9796. We will charge you for the purchase price of your exchange and will waive shipping. Once your return is received we will credit you for the cost of the original item.
We will issue refunds using the same method as the original payment. Returns without a receipt will be refunded as merchandise credit.